Privacy Policy

This Privacy Policy describes how we collect, use, and share information when you visit our website, contact us, or use our services. By using our website or services, you agree to the practices described here.

Information We Collect

Information you provide to us
When you fill out a contact form, request a quote, schedule service, or communicate with us, we may collect:

• Name
• Phone number
• Email address
• Service address
• Any other details you choose to share in messages or forms

Information collected automatically
When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on them
• Referring website
• General location data (city/region level)

Cookies and similar technologies
We use cookies and similar tools to keep the website working properly, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

How Plumbing Kingsport Privacy Policy Use Your Information

Plumbing Kingsport Privacy Policy use the information to collect:

• Respond to your inquiries and provide Plumbing Kingsport or related services
• Schedule appointments and send service updates
• Send appointment reminders, estimates, or invoices (including by text or email when you have provided consent)
• Improve our website and services
• Analyze website traffic and usage patterns
• Comply with legal obligations
• Protect against fraud or misuse

We do not sell your personal information.

Sharing of Information

We may share information only in these limited situations:

• With trusted service providers who help us operate the website, process payments, send communications, or analyze traffic (these providers are required to protect your information)
• When required by law, court order, or government request
• To protect our rights, safety, or property, or that of our customers
• In connection with a business transfer (such as a sale or merger), in which case the new owners will be bound by this policy

We do not share mobile opt-in data or text-message consent with third parties for their marketing purposes.

Text Messaging / SMS

If you provide a phone number and consent to receive texts, we may send messages related to appointments, estimates, service updates, or customer support. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP. Reply HELP for assistance. Consent is not a condition of purchasing services.

Data Retention

Plumbing Kingsport Privacy Policy keep personal information only as long as needed for the purposes described in this policy, or as required by law (for example, for tax, accounting, or legal reasons). When information is no longer needed, we delete or anonymize it.

Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information (subject to legal exceptions)
• Opt out of certain communications

To exercise these rights, contact us using the details at the bottom of this page. We will respond within a reasonable time.

You can also unsubscribe from marketing emails by using the link in those emails, and opt out of text messages by replying STOP.

Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the website after changes means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us through the contact form on our website or by the phone number or email address listed on our site.

[Phone Number] · [Email Address]